Refund policy
We want you to be completely happy with your Kuishi order. If something isn’t right, we’re here to help.
Return Window
We offer a 30-day return policy, which means you have 30 days from receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
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Items must be unused and in their original condition and packaging.
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You’ll need proof of purchase or your order number.
How to Start a Return
To initiate a return, please email hello@kuishi.com. We’ll provide the appropriate return address and next steps.
Returning Faulty or Damaged Goods
If your item is faulty, damaged, or incorrect:
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Contact us first at hello@kuishi.com to request a return or resolve the issue.
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If accepted, we’ll provide a paid return shipping label and full instructions.
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Please do not return items without contacting us first, as they may not be accepted.
Returning Unwanted Items
If you've changed your mind or ordered incorrectly:
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Returns are not free — you’ll need to return the item at your own cost.
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Please contact us to process the return.
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We will provide the correct return address.
Re-stocking Fee
For unwanted or incorrectly ordered items, there is a 2% restocking fee capped at £4.99
Damages & Issues
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, let us know straight away so we can resolve the issue.
Exchanges
- We do not offer free exchanges at this time. If you would like a different item, please get in touch with our team at hello@kuishi.com for assistance. We will do our best to help.
Refunds
We’ll notify you once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days.
Please allow extra time for your bank or card provider to process the refund.
If more than 15 business days have passed since your refund approval, please contact us at hello@kuishi.com.
Refused Delivery
If an order is refused by the customer without reason, any refund due will exclude any shipping and return shipping costs. If free delivery was offered, the cost of delivery shall be £4.99 or 6 Euros
