We do our best to ensure all of our customers enjoy a happy shopping experience with Kuishi however occasionally you may need to return an item.
To return an item(s) please use our online contact form or email us at firstname.lastname@example.org. One of our customer service agents will be in contact.
All postage charges are at the cost of the customer, and we recommend using a tracked postal service. Please allow up to 10 working days after the refund has been made for the funds to appear in your account. Please note we will only refund using the original payment of method (i.e. Credit card/ PayPal).
If a full refund, including the original delivery costs is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however, you will be responsible for the cost of returning the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.
The returned goods should be in the original packaging however they need to be in a sellable condition (not used or filled). Return postage is at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day, we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.
Free Delivery Offer
FREE TRACKED STANDARD UK MAINLAND DELIVERY OFFER
We offer free UK tracked delivery if you spend £50 or more. Delivery will be discounted at checkout,
no promotional code is needed, and no signature is required.
FREE TRACKED EUROPEAN DELIVERY
We offer free EU tracked delivery if you spend 60 Euros or more. Delivery will be discounted at checkout, no promotional code is needed, and no signature is required.
FREE US AND CANADIAN DELIVERY
We offer free delivery if you spend $200 or more. Delivery will be discounted at checkout, no promotional code needed, and no signature is required.