+ 44 204 541 6395 9am – 12pm / 4pm – 6pm GMT
We often respond to emails quickly but in any case please allow 24 hours for us to get back to you during the working week.
Prices to Europe have no UK or EU taxes applied so they are 20% less than they were before the 1st January 2021. However you are responsible for taxes due in your own country. You may need to pay these before your items are delivered.
FREE TRACKED STANDARD UK MAINLAND DELIVERY OFFER
We offer the free UK tracked delivery if you spend £40 or more. Delivery will be discounted at checkout,
no promotional code needed, no signature required.
FREE TRACKED EUROPEAN DELIVERY
We offer the free EU tracked delivery if you spend £60 or more. Delivery will be discounted at checkout, no promotional code needed, no signature required.
FREE US AND CANADIAN DELIVERY
We offer free delivery if you spend £150 or more. Delivery will be discounted at checkout, no promotional code needed, no signature required.
Our prices include both postage and packaging costs
All UK deliveries are tracked. Depending on location delivery times vary but normally within 1-5 days.
Standard Delivery UK £4.00
All European deliveries are tracked. Depending on location delivery times vary but normally within 5-7 days. On rare occasions can be delayed.
Standard Delivery Europe £10.80
USA, CANADA & AUSTRALIA
All orders to the USA are tracked and normally arrive within 10-14 days. On rare occasions can be delayed.
Standard Delivery £40
We do our best to ensure all of our customers enjoy a happy shopping experience with Kuishi however occasionally you may need to return an item.
Please complete the form and return it with the items using the printed returns label attached. Items must be unused and returned in original condition.
All postage charges are at the cost of the customer and we recommend using a tracked postal service. Please allow up to 10 working days after the refund has been made for the funds to appear in your account. Please note we will only refund using the original payment of method (i.e. Credit card/ PayPal).
If a full refund including the original delivery costs is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however, you will be responsible for the cost of returns the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.
The returned goods do not need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day, we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.
Please note that for order shipped outside of the EU there may be import charges which the buyer is responsible for.