Delivery & Returns

You're in luck we ship worldwide!

Delivery Update COVID-19 We want to let you know that despatched times are longer then usual. We would like to assure you we are still open and taking orders. At this time we are not able to offer our next day delivery service as we cannot guarantee orders will be fulfilled within the tight timescales required for this. We are working hard to ensure orders are despatched in a timely fashion, however due to the unprecedented situation despatched times will be longer then usual.

Free Delivery Offer

FREE TRACKED STANDARD UK MAINLAND DELIVERY OFFER

We offer the Free UK tracked delivery if you spend £40 or more
Delivery will be discounted at checkout.
No promotional code needed
No signature required

FREE TRACKED EUROPEAN DELIVERY

We offer the Free EU tracked delivery if you spend £70 or more
Delivery will be discounted at checkout.
No promotional code needed
No signature required

FREE US AND CANADIAN DELIVERY

We offer Free delivery if you spend £150 or more
Delivery will be discounted at checkout.
No promotional code needed
No signature required

Standard Delivery rates

Our prices include both postage and packaging costs

UK MAINLAND

Free Standard Delivery on orders over £40
UK mainland only

Standard Recorded Delivery £4.00
3-5 working days

Next Day Tracked Delivery £8
Orders placed Monday – Thursday before 11 am

EUROPE

All European deliveries are tracked. Depending on location delivery times vary but normally within 5-7 days

Standard Delivery Europe £10.80

USA & CANADA

All orders to the USA are tracked and normally arrive within 10-14 days. On rare occasions can be delayed.

Standard Delivery £20

Returns policy

We do our best to ensure all of our customers enjoy a happy shopping experience with Kuishi however occasionally you may need to return an item.

To return an item(s) firstly print the Returns Form, complete it and sent it to [email protected]

Please complete the form and return it with the items using the printed returns label attached. Items must be unused and returned in original condition.

All postage charges are at the cost of the customer and we recommend using a tracked postal service. Please allow up to 10 working days after the refund has been made for the funds to appear in your account. Please note we will only refund using the original payment of method (i.e. Credit card/ PayPal).

If a full refund including the original delivery costs is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however, you will be responsible for the cost of returns the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.

The returned goods do not need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day, we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

Import duties and taxes for international orders

Please note that for order shipped outside of the EU there may be import charges which the buyer is responsible for.